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PowerPlugs: PhotoActive FX
Additional details

Frequently Asked Questions

  1. How do I install PhotoActive FX and the Demo Effects onto my local hard drive?
  2. How do I uninstall PhotoActive FX from my computer?
  3. Do I need any special hardware to use PhotoActive FX?
  4. What are my tech support options?

1. How do I install PhotoActive FX and the Demo Effects onto my local hard drive?
Follow these simple steps.

    1. Download the FREE Trial software (Click here): (The Demo Effects are included with the software.)
    2. Choose a volume of effects from the home page to try.
      1. pfx1demo.exe [ 6.4 MB file] or
      2. pfx2demo.exe [7.2 MB file]
    3. Make sure NO OTHER applications are running at the time of installation.
    4. Double click on the file called pfx1demo.exe or pfx2demo.exe (This will automatically begin the Installation Wizard.)
      1. Follow the installation Wizard instructions until complete.
      2. *Note: It is recommended that you allow the application to install itself to the default folder: C:\Program Files\PowerPlugs\PhotoActive FX.
    5. Wait for the "Setup is complete" message box to appear.
      1. * Note: Please be patient while the software interface is added to PowerPoint. You may experience a short delay during this last phase of the installation process, especially if you are using a slow processor.
    6. Take the time to register your software to finish the installation.
    7. You have finished the installation. Start using PowerPoint!
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2. How do I UNINSTALL PhotoActive FX from my computer?
Follow these simple steps.
    1. Exit PowerPoint.
    2. Click on the Windows Start menu and go to the Programs submenu and select the PowerPlugs/PhotoActive FX folder.
    3. Click on the "Uninstall" shortcut. This will remove the application from your computer.
    4. Using the Windows Explorer, manually delete the PhotoActive FX directory folder and library files from the "Program Files" directory.
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3Do I need any special hardware to use PhotoActive FX?
No, extra hardware is not required. If PowerPoint 97 or higher is currently running on your machine, so will PowerPlugs: PhotoActive FX. No graphic acceleration hardware is necessary. You should be fine as long as your computer meets the minimum system requirements described on the product description page.
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Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 8:30AM - 2:00PM Pacific Time.

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But don’t be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call 1 800-504-6148.

3. For customers calling from outside the U.S. and Canada, please dial +1 800-504-6148.

4. Note: Some locations outside the U.S. may not be able to connect directly to either of the above numbers. In this case, please call +1 408-496-6175, extension 271.

5. If you don’t get a call or email back from our technical support team within 1 working day of your voicemail or email message, or if you are not satisfied for any reason with the support you have been provided, please call our Technical Support Manager at +1 408-496-6175 x 276.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page
How to purchase
It's easy! Simply click the order button below to proceed through our secure online checkout. If you prefer to shop by phone, one of our sales representatives will gladly assist you. Please call (408) 496-6175. If you prefer to fax, or mail your order, please see the instructions at the bottom of the order form.
PowerPlugs: PhotoActiveFX Volume I
$19.00
PowerPlugs: PhotoActiveFX Volume II
 $19.00
PowerPlugs: PhotoActiveFX Volumes I & II
 $35.00
 
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Sales Tel: (408) 496-6175 x 1 or (800) 394-0700 x 1 or Send an email

Tech Support: Web Page, Send an email Tel: 1 (800) 504-6148 or (408) 496-6175 x 271
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